Is your service really unlimited?
For normal internet usage, YES! No more data caps! No more overages! All of our hotspot plans include unlimited high speed data for normal internet usage like streaming music and movies/surfing/gaming etc. Illegal activities would include data abuse and suspicious usage. Data abusers are those who purposefully push limits or conduct known illegal activity like torrenting etc. If you burn through a terabyte or more in one month (that’s over 1,000 GBs!), that is not normal internet usage. Basically we'll know, and your account will be terminated immediately. You are still bound by TERMS of all the major providers. So just please utilize our hotspots with regular discretion and all will be well.
Is all of this for real? This seems too good to be true!
YES we are for real! We are truly a small startup that actually cares about your connectivity. We get it... to not be able to hop online means to not be able to communicate. We don't want anyone to be without internet access. Think of us as a service broker, working very hard on your behalf with all 4 major providers. We make it our utmost priority to help you gain access to unadvertised, unadulterated, and affordable unlimited 4G LTE plans that are no longer available anywhere in today's marketplace. Don't just take our word for it, check out our real reviews here from real townsfolk living comfortably in Unlimitedville!
Do any of your plans throttle?
Essentially NO. Here is the deal... if you live in downtown L.A. and try to surf during rush hour, you may not receive the highest speeds because the cell towers get clogged. Unless something similar like this happens to you, then all should be well. Put it this way, we haven't had any complaints ;) Legally we have to let you know that where you will be utilizing our hotspots, the major carriers may be working on the cell towers close to you that could slow you down. That usually doesn't happen... but occasionally it does. We have no control over possible network optimizations being conducted by major carriers if any of their cell towers are being updated or de-prioritized.
I live out in the middle of nowhere, and travel quite a bit. Will you be able to help?
We want you to know that we've got almost everyone covered! We have all four major carrier plans and they all include an unlimited hotspot with high speed 4G LTE as long as you have a strong LTE signal from the major carrier that you select (STRICTLY U.S.A. USAGE ONLY).
What’s up with the price differences between all four major carriers?
The price differences really comes down to the quality of the carrier, coverage, and the costs from our end as well.
Do I have to sign a contract? Do you have to run a credit check? Are these really month to month plans?
All of our plans require no contract, and no credit checks! Yes, these are month to month plans! You may of course cancel your subscription with us at anytime by notifying us. Please keep in mind that there are no trial periods or pro-rated refunds with any of our plans, as you are paying for a full month up front (prepaid model). However, you may cancel anytime, and we never charge any cancellation fees.
Can I bring my own device?
It’s a little more complicated than bringing your own phone to a cell store. We can only guarantee our unlimited data devices to work for we pre-test them to make sure they are sound before we mail them out. Otherwise, there would be delays or problems when allowing a “bring your own device” model. We know this by experience. This is why it is a requirement to make the one time activation fee plus the first month’s subscription which includes equipment from us.
Hold on, I subscribed and received the hotspot and paid you $XXX up front then $XXX a month… and now my hotspot is not working due to no signal! Give me a refund!
Our plans are month to month prepaid plans. Therefore, we are unable to offer any refunds or pro-rated refunds. All of our hotspots run off of the major carriers cell towers, therefore we can't be held responsible if the location you are trying to use the hotspots are out of the cell tower's coverage. Many things can affect signal like mountains/valleys/trees/walls. Think of our hotspots as being similar to your cell phone... most of the time you have LTE coverage, but not everywhere. Think of our plans as similar to ordering a prepaid cell phone plan with no refunds... you must do your due diligence to see if it will work where you want to utilize the hotspot before you order. A good indicator for coverage would be to place your address in all of the major carrier’s map links to determine general coverage scenarios. This will give you an idea if you'd be in range or not. Please keep in mind that the carriers maps aren't always 100% accurate... and as you know trees/mountains/valleys (and even walls) can have strange affects on a good LTE signal. Here is another way you can test for coverage… use your cell phone with whatever carrier you have at the place where you want to utilize the hotspot, in order to see if you have a strong LTE signal or not. You may also want to use a friend or family member's cell phone to test for other carriers.
Can I put my account subscription on hold or pause it for a month or two?
Our model doesn’t allow for this. Our aim is long term clients, not someone who needs internet for one month. However, that being said, you may cancel your subscription whenever you'd like… for we don't charge any cancellation fees. So in theory you could simply re-subscribe whenever you'd like as many times as you’d like, but you’d have to pay the same amount each time you resubscribe.
What are the average speeds of your unlimited hotspots?
The speeds of all of our hotspots (LTE speeds) depend entirely on how close you are to cell towers in your area, and which carrier you choose. We've had reports of over 50 MBPS from those that are right under a cell tower... all the way down to 1 MBPS that are far away from one. So you’ll want to pick the carrier plan that has the best and strongest LTE signal where you will be utilizing the hotspot to ensure the best speeds.
How many devices can I use on 1 hotspot?
A safe bet would be around 10 devices on our hotspots (although we’ve heard up to 15 have worked before). However, please keep in mind that the more devices that are connected, the slower your speeds may become. On the flip side, if you have a strong LTE signal, your speeds won't be affected as much.
Will the hotspot work for me when I travel?
These are wireless mobile hotspots, and can be used "on the move". We've tested them on interstates in vehicles, and they work well. This being said, there are definitely times when heading into wooded areas or valleys/mountains, the signal will cut out. However, if you are on open roads with many cell towers around the carrier you are utilizing... then it's relatively steady. Think of our hotspots like your cell phone… you have coverage a lot of the time but not all of the time. We would recommend using it in one place overall, but traveling with these are quite nice. Just don't expect perfect constant signal.
Can you guarantee that my service won’t be interrupted?
Since our hotspots are engineered and made by humans, they won’t always function properly. The only way your service would be interrupted is if your signal is not strong enough, or you didn’t pay your bill. However, with anything, there may be extreme circumstances beyond our control like a cell tower getting struck by lightning that your pinging off of for example. Or if your current hotspot stops working for no reason, we will be happy to troubleshoot with you to figure it out and get you back up and running. We will treat you more than fair, but in return we’d appreciate the same! Another thing to note is the major carriers may change their minds altogether regarding plans throughout their company nationally, which of course no-one can guarantee. In other words, if the major carriers decide to not honor these plans anymore… then there is nothing that we can do and we can’t be held responsible for their decisions or actions.
Can I mess with the settings on the hotspot?
We ask that you never mess with any of the settings or tamper with the unit. In doing so you will jeopardize the unlimited account. So simply turn the hotspot on and use it as is!
Hey wait, the picture on your site doesn't look like the unlimited hotspot I received?
Our unlimited hotspots go through subcription rotations, and due to supply and demand... you may receive a hotspot that is a different brand from the one pictured on our site. Not to worry though! If this should happen, we assure you that all of our unlimited hotspots have been approved, tested, and of equal performance!
I don’t have the money to pay you for my service next month, can you help me out?
Due to our model being prepaid, we are forced to suspend your account if payment isn’t completed on your recurring subscription date. Your recurring subscription will always be 30/31 days after the day you subscribed. Due to our payment processor and our prepaid model, we are unable to switch or move your recurring subscription day.
I've heard your hours are 9 A.M to 5 P.M. CST, Monday through Friday with weekends & holidays off? Do you have a life or something?
Correct on all fronts! We like the 80's a lot and that old country song "9 to 5". We are based out of charming southern Nashville, TN after all! We work remote quite a bit and travel too, and yes we even utilize and enjoy our own unlimited hotspots. So you get the best of both worlds really... premium major carrier coverage, with a rich warm hometown feel from a small team that truly cares about taking care of you!
Why don’t you have a phone number?
Our apologies for any inconvenience this may cause, but we are only able to provide support via email due to the current high volume of inquiries and orders at this time. We have done our best to answer your questions here in the FAQ section, however, feel free to contact us if you have any other questions not addressed here. Thank you so much for your patience and understanding in the matter. Remember, we pride ourselves in having top premium services along with the best customer support in the industry!
Do you think I’m awesome?
I heard about a special you had going… has it ended?
All offers, content, promotions & prices listed today are subject to change without prior notice. Unlimitedville, LLC will not be held responsible for agreements that are currently in place with major carriers should they change.
So why don't you just say the names of the carriers in your plans instead of color coding them?
Our agreements in place with all four major carriers to bring you high speed LTE unlimited wifi hotspot internet access are incredible. At this time, these agreements do not allow us to advertise or mention the major carrier's names publicly with our plans. You may click on the subscribe button under each color coded plan to preview details before subscribing, which includes specific carrier information.
How many unlimited hotspots can I order, is there a limit?
You may order as many as you’d like… we’ll work it out! However, on rare occasion, we may go out of stock. If this happens, we will update our website to reflect this. Normally this isn’t an issue for we make it our goal to be fully stocked.
Do you offer bulk discounts if I need to order multiple unlimited hotspots for my family and my business?
Yes! As mentioned, we’ll work it out depending on how many units you need. Simply send us a note through our contact form and one of our lovely team members will reply promptly.
I’m 17, can I order one of your unlimited hotspots?
No, you must be 18 or older to order our unlimited hotspots in your name.
Why should I pick your plans since I could probably find cheaper ones on auction sites or free ad sites?
That’s just it though… they’re cheaper because they are cheap (in the sense they’re not what you think they are… they throttle and are not at all unlimited)! Here is another good reason for starters, we have strong agreements in place with major carriers which helps us to provide premium services that no-one else can. We are the original, the first company to ever offer unlimited data wifi hotspots utilizing all four major carriers! A one stop shop if you will… and we are proud of it. We’re super loyal and dedicated to earning and keeping your business! We have a very positive reputation and aim to keep it that way! If you choose us, know we’ll do everything in our power to make any mistake right! We are a small startup with a small staff, but have a big heart for helping those that have internet issues! We are steadily growing and have officially turned 1! Plus, our customer service and techs are second to none!! Also, we have a very positive reputation and are trusted by many online communities. We pride ourselves in having a solid track record! Our current agreements with major carriers sets us far apart from one-off scalpers trying to make a quick buck that will leave you high and dry. We gain clients every month from all over America that have tried others (even horrible slow satellite internet with data caps), but they always make their way back to us because of our trustworthy high speed unlimited plans! This is what we do and specialize in, so know that we care about you and your business/hobbies! We consider it an honor and pleasure to help provide unlimited internet access to individuals, families, and businesses that traditional cable companies have left out in the cold. Go with us and you’ll never have to worry about going over your monthly gig limits again. Your peace of mind is worth it!
Just to show a little swagger... we service the pro golf industry, famous video gamers, high profile social public figures, pro athletes, major record labels and artists, mom and pop small businesses, fortune 500 companies… RVers, truck drivers, traveling business professionals, farmers out in the country… we are grateful to have many happy clients all over the U.S.A.! Not to mention we are saving clients thousands of dollars a year they would have paid in overages! Give us a shot, you won’t regret it!!
Once I subscribe to one of your plans, do I own the account and the hotspot?
Look at it this way, you are the owner of the subscription… however, you won’t own the account. Alternatively, the hotspot is yours to keep! Don't let the major carriers fool you, Unlimitedville doesn't even "own" accounts. The carriers themselves own their networks, they simply allow us to utilize them. Your initial subscription includes your one time set up fee, plus your first month’s subscription cost (your subscription includes an unlimited hotspot/power cord/shipping). You may of course cancel your subscription with us at anytime by notifying us. Please keep in mind that there are no trial periods or pro-rated refunds with any of our plans, as you are paying for a full month up front (prepaid model). However, you may cancel anytime, and we never charge any cancellation fees.
Ok I’m sold, how do I subscribe?
Simply click on the green subscribe button under to the plan you’d like to move forward with. Our secure payment processor accepts all major debit/credit cards. So you can always use these to fund your subscription with us. Once you place an order with us through our site, the unlimited hotspot will be shipped in the order it was received. Our normal turnaround time from subscription to receiving our unlimited hotspots is around 5 business days. We will ship to the address that you have on file with our processor… so please make sure it is accurate for we are not liable for shipping errors due to inaccurate addresses. During holidays shipping may be delayed. Your subscription with us will automatically recur on a monthly basis. If you miss a payment, your subscription plus your account will be terminated automatically. So please make sure you always have a backup payment on file for your subscription with us. You may of course cancel your subscription with us at anytime by notifying us. Please keep in mind that there are no trial periods or pro-rated refunds with any of our plans, as you are paying for a full month up front (prepaid model). However, you may cancel anytime, and we never charge any cancellation fees.
Is there a complicated setup process when I receive the unlimited hotspot?
Not at all! We streamline this for your convenience. Simply turn it on and go! Again, please be sure that you have a strong LTE signal from the major carrier plan that you are subscribing to or it won't work!
The screen on my hotspot is stating I only have a few GB's (gigs) left? You said this was unlimited!
Yes, all of our hotspots are unlimited! Again, we have worked out agreements on your behalf with the major carriers. Simply ignore these messages; they may appear for reasons that are irrelevant. If you ever have any issues with the hotspot itself not functioning correctly, or if there is a glitch in your service, contact us and we will resolve as quickly as possible. Check around, our customer service and tech support is second to none!
Can I subscribe even if it's not within your business hours?
Yes you may! Our business hours are 9 to 5 Monday - Friday. However, you may subscribe online anytime for our website is ready to take your subscriptions 24/7! Your subscriptions will be processed in the order they are received. There is normally a 5 business day turnaround. Our lovely team will do their very best to help you with any sales or support questions that you may have within normal business hours! Of course, we know you won't have hardly any questions at all because you've read this entire FAQ thoroughly correct?? ;)